I am a frequent shopper at your store. In the past year, I have spent thousands of dollars there. Therefore, I am surprised that you refused to permit me to return recently. A copy of my receipt is enclosed.
Your store policy allows returns at the full price paid within days of the sale with a receipt. I returned the within days after purchase with my receipt. The saleswoman told me the new policy is that shoes cannot be returned.
The new policy is not posted anywhere in the store. I was not advised of this change in policy at the time I purchased the , and it was not printed anywhere on my receipt.
Please direct the shoe department to accept the return of the , or I shall be forced to cut up my credit card from your store. I am sure you do not wish to lose my patronage after all these years.
Very truly yours,
[First Name][Last Name]
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