On , I purchased a new from my local dealer, . I received a written warranty guaranteeing satisfaction, or a new machine or my money back within days. A copy is enclosed. The salesman promised also that I would receive prompt service and guaranteed a new machine if there was any problem.
The was delivered to my home on . It did not work. The delivery people said they would be back with a part the next day. They did not return for . After many telephone calls and a visit to the store, they did return on , but could not make the work. At that point, I asked for a replacement machine from , but he told me to deal with you. said his salesman had no authority to promise anything, and without a written warranty, would not honor anything.
Since that time I have called and written to you no fewer than twelve times. I am so unhappy with your product and lack of service that I want a refund of my money. I plan to take that money and buy a new that works from one of your competitors. I will not buy it at ! If I do not receive a satisfactory response within days, I shall have no choice but to take legal action.
Very truly yours,
[First Name][Last Name]
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