I won a gift certificate in a surfing magazine contest. I was disappointed when you would not let me use my gift certificate to pay for a new surf board. I didn’t understand what the problem was.
I checked with my mother—a lawyer—about these unfair and illegal practices. She says that under law, you can’t refuse to accept the gift certificate, because you did not put an expiration date on the card. Please honor my gift certificate and send me the surf board I originally ordered.
[First Name][Last Name]
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