I was delighted to receive a $ gift certificate for your restaurant for my birthday. Tonight I invited my family to your restaurant for a birthday celebration dinner. When I tried to use the gift certificate, I was told that you would not honor it because the previous owner received payment for it. You purchased the restaurant on .
This is not a good way to attract loyal customers. I was embarrassed in front of my family because you failed to take my gift certificate. I am not able to use the gift certificate, so my friends apparently threw $ away when they paid for it on . If you cannot honor this certificate, then the value must be escheated to the state or turned over to the unclaimed property division.
Please reconsider the failure to honor the gift certificate. We want to patronize your restaurant in the future.
Very truly yours,
[First Name][Last Name]
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