On , I brought a group of friends and family to your restaurant to celebrate my birthday. The service was terrible. We had a reservation, but were not seated until after the reservation time. Once seated at our table, we had to flag down our waiter to order anything. When we were able to place our orders after a great effort, the food did not arrive until hours later! The waiter was clueless, addressing us as, “you guys.” The waiter also made comments to us about our choices, such as, “You must be really hungry to order that much,” and “That is really fattening.” The requested birthday cake was never provided, despite repeated requests. All this cost me hundreds of dollars.
I believe you should refund the cost of part of the meal. We did not receive the meal or service to which we were entitled. A copy of the receipt is enclosed.
One of my friends, , was very saddened by the poor meal. We were all disappointed.
Very truly yours,
[First Name][Last Name]
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