On , I rented a through your website for a family vacation . I need this particular vehicle to accommodate my family of . I charged the rental to my .
We arrived at your counter at the appointed time. Your facility did not have any and did not expect to have one returned in time for us to use it. You did not have a station wagon or other vehicle suitable for my family. We had to squeeze into a large luxury car that was entirely unsuitable for young children. There was not enough room for our luggage. We had to hire a taxi to deliver the luggage to our hotel.
I believe that you should reimburse us for the taxi service for our luggage and reduce the rental rate considerably. We were at your mercy due to the demand for cars for spring vacation.
Very truly yours,
[First Name][Last Name]
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