On , I booked a trip for my family to your , resort. I booked the trip online at your website and confirmed with your reservations office for a stay. I informed your agent that my children were ages .
I was shocked to check in on the morning of to learn that you had rented most of the hotel to college students who were packed in four or more to each single room. We were deprived of using the facilities, except to bathe and to sleep, because of the rowdy behavior of other guests. We stayed away as much as possible.
I believe that a fair resolution is to refund of the charges for our hotel room. A copy of the bill is enclosed.
Very truly yours,
[First Name][Last Name]
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