I had a reservation to stay at your hotel the of . I made my reservation through your hotel’s number. At that time, I informed the customer service representative that I had a disability and required a wheelchair. I asked if your hotel is fully
accessible at least three times before I made the reservation. I was assured that it was. My confirmation number is enclosed.
You could not provide suitable accommodations for me. I was forced to move to another hotel that had handicap accessible rooms. Please reimburse my credit card.
Very truly yours,
[First Name][Last Name]
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