On , I made reservations for double rooms at your hotel through your website. The price quoted for each room was $ per night. A copy of my confirmation with reference number is enclosed.
Imagine my surprise when my family checked in and was charged $ per night, per room. I tried to show the reservations manager my confirmation information, but was told that such a low price would never be promised, despite the fact that the confirmation number was given by your corporate website. Please reimburse me for the extra charges. Please honor the price you originally promised. I have always had good service at your hotels. I am a member of your . It would be unfortunate if I had to transfer my loyalty to another hotel group because of this incident.
Very truly yours,
[First Name][Last Name]
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