Please be advised that my Internet account was hacked by an intruder on . I learned of the problem when I tried to access my account that afternoon. I called your customer service number and was told that I could not receive any information because my address was not the address on the account.
This is absurd! The hacker inserted his information for mine. You are trying to verify my account identity with stolen information. Your representative refused to check the billing address previously used or other information that would have correctly identified me. The solution suggested by your representative was to open a new account.
This is the second time within a year that my account has been hacked. Our credit card information was jeopardized on your site. This is also the second time I had to cancel all my credit cards.
Please investigate and correct this problem immediately.
Very truly yours,
[First Name][Last Name]
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