On , I agreed to one year of DSL service. You sent me the kit to install this service myself. I am an experienced computer engineer; however, I cannot install your software because it is defective and incompatible with the computer I have. When I signed up for your service, I discussed the type of computer I had with your representative.
I called your technical support line for help several times. Your staff informed me that there are many problems like the ones I described.
Please send me new software for my Computers system. I will not pay the bill for my account (#) until the service is operable.
Very truly yours,
[First Name][Last Name]
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