I purchased a computer, Model #, at your store on . The sales literature states that it is compatible with any printer, including the one I already own.
I have tried to get your computer to work with my existing hardware. It will not. I determined that I had to invest in costly software before your machine would run with my printer.
You should reimburse me for the cost of this software or accept the return of the machine and the software. It does not perform as promised. I have enclosed copies of my receipts for your machine and for the software.
Very truly yours,
[First Name][Last Name]
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