Please be advised that I recently purchased a new computer from your website. It cost $. The computer arrived on . It does not work.
I am very experienced working with computers, and still had to call your customer service department for advice, which was not helpful. I read the manual and tried all the suggestions. I believe that this machine has a defective chip.
I am returning the machine to you by commercial shipment. Please credit my Visa account immediately. A copy of the bill is enclosed.
Very truly yours,
[First Name][Last Name]
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