Dear Sir or Madam:
On , my car was hit by another automobile making an illegal left turn. You advised me to take the car to your collision repair center. I followed your instructions and had the car repaired there. Many parts needed to be replaced. A copy of the repair invoice is enclosed.
Shortly after I picked up my repaired car, I noticed problems in performance. I took the car back to your collision center, but was told there was nothing wrong. I took the car to my own mechanic. He advised me that used parts were placed in my car during the repair process.
I expect to have new, brand-name parts used to repair my car. It should be returned to the state it was in before the accident. Please advise when I may return the car to you for these repairs.
Very truly yours,
[First Name][Last Name]
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