I am writing to inform you that the new car I purchased from you on , still does not work, despite your best efforts to repair the car. Once again, the electrical system failed and the car died as soon as I drove more than a few feet. The car was towed to your dealership.
This is the last chance I am giving you to fix the car. If the car does not function as a new car should—flawlessly—then I shall expect to have this car replaced with a brand-new Cruiser. I also request reimbursement for the cost of a rental car I had to use because my new car does not work. A copy of the bill for the rental is enclosed.
Very truly yours,
[First Name][Last Name]
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