Enclosed please find a copy of each of my previous two letters to the customer service department at your company, along with a list of the dates, times, and persons with whom I spoke there about the error in my billing.
Your company has failed to resolve this matter. In addition, now you have placed negative information in my credit file and turned the account over to a collection agency. You have violated the federal Fair Debt Collection Practices Act by continuing to pursue this matter. You have besmirched my good name and my credit standing.
Therefore, I plan to take legal action against you to collect damages and
attorney’s fees, as well as costs incurred to rectify this travesty. I am filing complaints with the attorney general’s office, utilities regulators, Better Business Bureau, and other private and public agencies.
Very truly yours,
[First Name][Last Name]
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